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• Download And Install Outlook 2016

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This document will guide you through the steps needed to reconnect your local .pst file to your UW-Madison Office 365 Outlook profile.

Note: For details on .pst/.ost files, review Office 365 (Outlook for Windows/MacOS) - Data files documentation.

Important: By February 28, 2017, Office 2013 version Office 365 ProPlus is no longer available for installation with an Office 365 subscription. Microsoft will no longer push any updates to Office 2013 suite of applications - complete details.

How to identify the name and location of your personal folders file

Microsoft Outlook for Windows

1. Start Outlook.
2. Click the File tab in the Ribbon, and then click the Info tab on the menu.
3. Click the Account Settings tab.
4. Click Account Settings again.
5. Click Data Files.

   Checking the default locations in addition to verifying the existing location is always recommended as there might be some disconnected pst-files which you might have forgotten about but still like to keep anyway. The default locations to check are:

   • C:Users%username%AppDataLocalMicrosoftOutlook
   • C:Users%username%DocumentsOutlook Files

   You may have more than one .pst file you are using. Note the path and file name of each of these files. The name of any .pst file (other than the default - Outlook.pst) will be the same name within your folder structure.

6. Click Close, click OK, and then click Exit and Log Off on the File menu to quit Outlook.

How to backup/copy your personal folders file (.pst)

Caution - the Office 365 support team does not recommend storing data locally for the following reasons:

• Security - if someone gets access to your computer, they can easily extract the data from the local data file.
• Loss of data - if the data is not backed up, it cannot be recovered.
• Deleted data - if deleted, Microsoft's recovery tool cannot be used to restore the data.

If you found a local pst file, use the instructions below to backup/copy. If you do not have one and want to create one, follow these instructions: create an Outlook data file. After you have created a local pst folder, you will need to manually move/copy items into it. If you use the move command, it will remove the item from within your Office 365 account and place it within your local folder. This means it will no longer be visible in Outlook on the web and can only be accessed from the computer where you have this local file configured.

1. On the Start menu, point to Programs, and then click Windows Explorer.
2. Browse through the files to the location of your .pst file (from above).
3. Copy your .pst file to the location that you want.

How to point Outlook to your new personal folders file

Important: If you have reconfigured Outlook with a new proflle, use the steps below to connect your pst file to this profile.

Microsoft Outlook for Windows

1. Click the File tab.
2. Click Open and Export
3. Click Open Outlook Data File.
4. Search and find the .pst file you want to connect, and then click OK.
5. On the File menu, click Exit.
6. Restart Outlook.

See Also:

Symptoms

When you try to create an Outlook profile or connect to a Microsoft Office 365 mailbox, you're continually prompted for credentials while the client displays a 'trying to connect...' message. If you cancel the credentials prompt, you receive the following error message:

Microsoft Office 365 - Outlook - Dual Monitors - Microsoft ...

The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.

The 5 Best Ways To Get Office 365 For Free-Guaranteed

Cause

This issue can occur if the Logon network security setting on the Security tab of the Microsoft Exchange dialog box is set to a value other than Anonymous Authentication.

Resolution

Note

Microsoft Outlook 2016 and some recent builds of Outlook 2013 are not affected by this issue. Those versions have been updated to prevent the problem that is described in the 'Symptoms' section. These versions have the Logon network security setting disabled or removed from the Microsoft Exchange email account settings.

For newer versions of Outlook

You may be an Office 365 customer who is experiencing the error that is described in the 'Symptoms' section when you try to connect to an Exchange Online mailbox. You may also already be running newer versions of Outlook 2013 or Outlook 2016. If both conditions are true,it is highly recommended that you use the Outlook keeps asking for my password diagnostic to troubleshoot issues in which Outlook continually prompts for a password.

This diagnostic does automated checks and returns possible solutions for you to use to try to fix any detected issues.

If you are connecting to an Exchange On-Premises mailbox, see the following articles for additional troubleshooting:

Additionally, you can view the following forum thread for common causes:

For affected versions of Outlook

If you have an older version of Outlook, change the Logon network security setting to Anonymous Authentication to fix this issue. To do this, follow these steps:

1. Exit Outlook.

2. Open Control Panel, and then do one of the following:

   • In Windows 10, Windows 8.1, or Windows 7, click Start, type control panel in the search box, and then press Enter.
   • In Windows 8, swipe in from the right side to open the charms, tap or click Search, and then type control panel in the search box. Or, type control panel at the Start screen, and then tap or click Control Panel in the search results.

3. In Control Panel, locate and double-click Mail.

4. Click Show Profiles, select your Outlook profile, and then click Properties.

5. Click E-mail Accounts.

6. Select your email account, and then click Change.

7. In the Change Account dialog box, click More Settings.

8. In the Microsoft Exchange dialog box, select the Security tab.

9. On the Logon network security list, select Anonymous Authentication, and then click OK.

10. Click Next, click Finish, and then click Close on the Account Settings dialog box.

11. Click Close on the Mail Setup dialog box, and then click OK to close the Mail control panel.

More Information

Download And Install Outlook 2016

To locate and view the registry setting for Anonymous Authentication in the Outlook profile, follow these steps.

Important

Modifying the Outlook profile by using the 'Profiles' registry path is not supported and may cause your Outlook profile to be in an unsupported state. Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you access it, back up the registry for restoration in case problems occur.

1. Open the Registry Editor.

   • In Windows 10, Windows 8.1, or Windows 8, press the Windows logo key+R to open the Run dialog box, type regedit.exe, and then click OK.
   • In Windows 7, click Start, type regedit in the Start Search box, and then press Enter. If you're prompted for an administrator password or for confirmation, type the password, or click Allow.

2. Locate the registry path appropriate for your version of Outlook:

   • For Outlook 2013

     HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0OutlookProfiles

   • For Outlook 2010 and 2007

     HKEY_CURRENT_USERSoftwareMicrosoftWindows NTCurrentVersionWindows Messaging SubsystemProfiles

3. Under this subkey, locate and expand the name of your Outlook profile.

4. Under the profile, locate and expand the 9375CFF0413111d3B88A00104B2A6676 key.

5. Under the 9375CFF0413111d3B88A00104B2A6676 key, you see a subkey for each account in your profile. Select the first subfolder (00000001), and then examine the data of the Account Name binary value by double-clicking the value. Repeat this process until you find the Account Name value that includes your SMTP address. For example, the Account Name value points to guidopica@contoso.com under the 00000003 subkey.

6. Under the 0000000x subkey, locate the Service UID binary value. It represents a GUID (for example, c3 d1 9a 7b 80 1b c4 4a 96 0a e5 b6 3b f9 7c 7e).

7. Locate the subfolder in your profile that matches the GUID value identified in step 6 (for example, c3d19a7b801bc44a960ae5b63bf97c7e).

8. Under the subfolder that you found in step 7, examine the 01023d0d binary value. It represents a GUID (for example, 5f cf d5 f1 ba 5c 6f 45 b3 57 cc 5e 0d 16 94 58).

9. Locate the subfolder in your profile that matches the GUID value identified in step 8 (for example, 5fcfd5f1ba5c6f45b357cc5e0d169458).

10. Under the subkey found in step 9, examine the value of the 00036619 binary value. This value determines whether Outlook is using Anonymous Authentication.

    Binary: 00036619

    Data: 01 f0 00 80Anonymous Authentication

    Any other value represents an authentication method other than Anonymous.